Terms and conditions of use

Terms & Conditions

Please read these terms and conditions carefully. By using the services offered by Meal Time Deliveries (Pty) Ltd, you agree to be bound by the terms of service outlined herein. The information contained in this site is provided in good faith and is on an as is basis. The information is believed to be accurate and current at the date the information was placed on this website.

We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Service, at any time and in our sole discretion. Any changes or modifications will be effective immediately upon the posting of such revisions on our website (www.mealtime.co.za) and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of Meal Time Deliveries (Pty) Ltd services following the posting of changes or modifications will confirm your acceptance of such changes or modifications. Therefore, you should frequently review the terms and applicable policies to understand the terms and conditions that apply to your use of the Service. If you do not agree to the amended Terms, you must stop using the Service.


Meal Time Deliveries (Pty) Ltd endeavours to only work with exceptional cooks and caterers, but we cannot be held liable for food quality. Meal Time will not be held liable for any injuries, death or sickness caused as a result of the service offered.

Service Availability

Our site is only intended for use by people residing in South Africa and is limited to the delivery areas specified on the website.

Credit Card Details & Payment Gateway

Credit Card Transactions are acquired by Virtual Card Services (Pty) Ltd, a registered systems operator and payment gateway in South Africa. View Virtual Card Service's security and privacy policy here. Your credit card details will, in accordance with legislation, be kept secure and not be accessible by any unauthorised individual.

Menus and Substitutions

The menu choices change at irregular intervals and dishes on the menu for the upcoming days are advertised on the website.

We will endeavour to deliver products for dishes as advertised every week. However, should a certain meal be unexpectedly unavailable or not up to our quality standards, we reserve the right to substitute the dish for a similar meal.

Photographs do not always reflect the meal exactly. Meal Time Deliveries (Pty) Ltd will not be held responsible for any discrepancies between the photograph and the meals provided.


All products have specific “order-by” dates and times and will not be available if ordered after that period. Food will be delivered to the locations listed on the website and we will endeavour to make said deliveries before 4pm. You may amend the delivery address at any time provided that the new address is found within the available areas.

If there is a problem or delay with your delivery, we will endeavour to contact you via the mobile number and/or email address supplied but we cannot be held responsible of delays out of our or our suppliers’ control.

If there is a problem with any delivery, contact us at info@mealtime.co.za and we will investigate immediately.

Payments and Prices

All prices are accurate on site, unless an obvious error is apparent and meals will not be delivered unless payment has been received. Prices can change at any time, but this will not affect orders already placed.

Cancellations, Refunds and Complaints

Any orders cancelled on the day of delivery will not be refunded.

All complaints should be emailed to info@mealtime.co.za and we will investigate as soon as possible.

Intellectual Property Rights & Copyright

All text, graphics, buttons, icons, images, databases, private information, designs, agreements, and software (collectively, "Content"), belongs exclusively to Meal Time Deliveries (Pty) Ltd. All software on this Website (the "Software") is property of Meal Time Deliveries (Pty) Ltd or its software suppliers. The Content, the Compilation, and the Software are all protected from infringement under the laws of South Africa and international copyright laws, legislation and treaties. MealTime.co.za and all logos, slogans, trade names or words related to the Website and to the business are collectively registered trademarks or service marks of Meal Time Deliveries (Pty) Ltd, its designated affiliates, suppliers, or third parties. The use of any of our trademarks or service marks without our expressed written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags.

If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorize us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.

Legal framework

Any contracts, disputes or claims arising out of or in connection the services offered by Meal Time Deliveries (Pty) Ltd or their subject matter or formation (including non-contractual disputes or claims) will be governed by South African law.